falceso
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Post by falceso on Aug 15, 2017 19:26:22 GMT
Well, as a company, it's not great to have customers file chargebacks without notifying us first. Payment Gateways (Credit Cards) usually have a limit on the number of chargebacks. They should contact us first, and then if we can't provide an amicable resolution, the customer has full right to chargeback/dispute. Also, banning a customer from our service is completely at our discretion. Sorry for the misinformation in the previous replies above, I just had a talk with our head of abuse department. Just like we are supposed to maintain fair trade practices, the customer is also expected to abide by our Terms and Conditions.
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Wild1145
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Post by Wild1145 on Aug 15, 2017 19:30:25 GMT
Well, as a company, it's not great to have customers file chargebacks without notifying us first. Payment Gateways (Credit Card) usually have a limit on the number of chargebacks. They should contact us first, and then if we can't provide an amicable resolution, the customer has full right to chargeback/dispute. Also, banning a customer from our service is completely at our discretion. Sorry for the previous replies above, I just had a talk with our head of abuse department. Just like we are supposed to maintain fair trade practices, the customer is also expected to abide by our Terms and Conditions. I've been running a successful hosting company for probably 5 years now give or take. I've had a handful of charge-backs and disputes in that time. I probably would not welcome them back, but thats my decision to refuse their custom. What you CANNOT do is report people for fraud, when they have not committed fraud. That is a criminal offence. Your TOS do not out-rank the law. What you are doing right now with those rules is not just unethical but ILLEGAL. But thats fine, ignore me, and listen to someone else who thinks they know what they're on about, and I'll sit here with the "I told you so" hat on when you get sued for slander.
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Deleted
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Post by Deleted on Aug 15, 2017 19:32:48 GMT
Well, as a company, it's not great to have customers file chargebacks without notifying us first. Payment Gateways (Credit Card) usually have a limit on the number of chargebacks. They should contact us first, and then if we can't provide an amicable resolution, the customer has full right to chargeback/dispute. Also, banning a customer from our service is completely at our discretion. Sorry for the previous replies above, I just had a talk with our head of abuse department. Just like we are supposed to maintain fair trade practices, the customer is also expected to abide by our Terms and Conditions. I've been running a successful hosting company for probably 5 years now give or take. I've had a handful of charge-backs and disputes in that time. I probably would not welcome them back, but thats my decision to refuse their custom. What you CANNOT do is report people for fraud, when they have not committed fraud. That is a criminal offence. Your TOS do not out-rank the law. What you are doing right now with those rules is not just unethical but ILLEGAL. But thats fine, ignore me, and listen to someone else who thinks they know what they're on about, and I'll sit here with the "I told you so" hat on when you get sued for slander. 1 - Can I look into this hosting service? I'm looking for some 2 - I don't want to put my money into a service that doesn't understand what they are doing / they are to young. (Referring to his not yours Wild)
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falceso
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Post by falceso on Aug 15, 2017 19:36:26 GMT
I've never said customers who do that would be listed. Those who have waited for 72 hours (our max timeline for answering tickets) after ticketing in have full right to dispute, and we accept it. However, for clients who are not following the ToS and charging back without any emails/tickets whatsoever, we've already mentioned in our Terms of Service about it. I don't see any other reason why FraudRecord would even be used.
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falceso
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Post by falceso on Aug 15, 2017 19:38:37 GMT
However, we might always not be right, they are always free to email us and discuss with us.
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Wild1145
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Post by Wild1145 on Aug 15, 2017 19:39:50 GMT
I've never said customers who do that would be listed. Those who have waited for 72 hours (our max timeline for answering tickets) after ticketing in have full right to dispute, and we accept it. However, for clients who are not following the ToS and charging back without any emails/tickets whatsoever, we've already mentioned in our Terms of Service about it. I don't see any other reason why FraudRecord would even be used. FraudRecord and similar are designed to flag FRAUDULENT Transactions. NOT ones that initiate a charge-back. People do not need to talk to you about these issues, thats what Chargebacks and Disputes are for.
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Wild1145
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Post by Wild1145 on Aug 15, 2017 19:40:15 GMT
I've been running a successful hosting company for probably 5 years now give or take. I've had a handful of charge-backs and disputes in that time. I probably would not welcome them back, but thats my decision to refuse their custom. What you CANNOT do is report people for fraud, when they have not committed fraud. That is a criminal offence. Your TOS do not out-rank the law. What you are doing right now with those rules is not just unethical but ILLEGAL. But thats fine, ignore me, and listen to someone else who thinks they know what they're on about, and I'll sit here with the "I told you so" hat on when you get sued for slander. 1 - Can I look into this hosting service? I'm looking for some 2 - I don't want to put my money into a service that doesn't understand what they are doing / they are to young. (Referring to his not yours Wild) www.superior-networks.com
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Post by Polaris Seltzeris on Aug 15, 2017 19:47:02 GMT
Who are you reselling from since you obviously don't have your own datacenter?
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falceso
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Post by falceso on Aug 15, 2017 19:58:26 GMT
1 - Can I look into this hosting service? I'm looking for some 2 - I don't want to put my money into a service that doesn't understand what they are doing / they are to young. (Referring to his not yours Wild) www.superior-networks.comit seems you don't know what FraudRecord is actually for. Here's a quote from their website: "FraudRecord is a free service for online service providers, such as hosting companies, online merchants, network providers, or any other companies operating online. It is designed to help them combine their knowledge and combat against misbehaving clients. Our member companies can report unpleasant clients to Fraudrecord, so that when the same client moves to another company, the new company can check the history of the same client using our service, and act accordingly. " We will list them only because they have broken our ToS and what they have done, listing someone as FRAUD and someone on FraudRecord is definitely not the same. And FraudRecord and MaxMind are definitely not there to flag fraudlent transactions. Who are you reselling from since you obviously don't have your own datacenter? Superior-Networks also resells, they use OVH. We use Hetzner.
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Post by Polaris Seltzeris on Aug 15, 2017 20:01:17 GMT
it seems you don't know what FraudRecord is actually for. Here's a quote from their website: "FraudRecord is a free service for online service providers, such as hosting companies, online merchants, network providers, or any other companies operating online. It is designed to help them combine their knowledge and combat against misbehaving clients. Our member companies can report unpleasant clients to Fraudrecord, so that when the same client moves to another company, the new company can check the history of the same client using our service, and act accordingly. " We will list them only because they have broken our ToS and what they have done, listing someone as FRAUD and someone on FraudRecord is definitely not the same. And FraudRecord and MaxMind are definitely not there to flag fraudlent transactions. Who are you reselling from since you obviously don't have your own datacenter? Superior-Networks also resells, they use OVH. We use Hetzner. Am I asking what they use or what you use? Anyways why would I buy this over Hetzner themselves?
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Wild1145
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Post by Wild1145 on Aug 15, 2017 20:06:00 GMT
it seems you don't know what FraudRecord is actually for. Here's a quote from their website: "FraudRecord is a free service for online service providers, such as hosting companies, online merchants, network providers, or any other companies operating online. It is designed to help them combine their knowledge and combat against misbehaving clients. Our member companies can report unpleasant clients to Fraudrecord, so that when the same client moves to another company, the new company can check the history of the same client using our service, and act accordingly. " We will list them only because they have broken our ToS and what they have done, listing someone as FRAUD and someone on FraudRecord is definitely not the same. And FraudRecord and MaxMind are definitely not there to flag fraudlent transactions. Who are you reselling from since you obviously don't have your own datacenter? Superior-Networks also resells, they use OVH. We use Hetzner. I have been using MaxMind since I started working on Superior Networks as a company, its ENTIRE PURPOSE is to flag potentially fraudulent transactions. What you are doing is illegal, wrong and unethical. Yes, we do use OVH as our primary servers, thats not a secret.
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Post by Polaris Seltzeris on Aug 15, 2017 20:14:28 GMT
it seems you don't know what FraudRecord is actually for. Here's a quote from their website: "FraudRecord is a free service for online service providers, such as hosting companies, online merchants, network providers, or any other companies operating online. It is designed to help them combine their knowledge and combat against misbehaving clients. Our member companies can report unpleasant clients to Fraudrecord, so that when the same client moves to another company, the new company can check the history of the same client using our service, and act accordingly. " We will list them only because they have broken our ToS and what they have done, listing someone as FRAUD and someone on FraudRecord is definitely not the same. And FraudRecord and MaxMind are definitely not there to flag fraudlent transactions. Superior-Networks also resells, they use OVH. We use Hetzner. I have been using MaxMind since I started working on Superior Networks as a company, its ENTIRE PURPOSE is to flag potentially fraudulent transactions. What you are doing is illegal, wrong and unethical. Yes, we do use OVH as our primary servers, thats not a secret. Hey you gotta admit at least these little hosting companies are better than they were in 2013 when all you had to do was have a free WYSIWYG website with plans on it and the ability to port forward on your computer as well as a paypal account and then you're a host.
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Wild1145
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Post by Wild1145 on Aug 15, 2017 20:23:41 GMT
I have been using MaxMind since I started working on Superior Networks as a company, its ENTIRE PURPOSE is to flag potentially fraudulent transactions. What you are doing is illegal, wrong and unethical. Yes, we do use OVH as our primary servers, thats not a secret. Hey you gotta admit at least these little hosting companies are better than they were in 2013 when all you had to do was have a free WYSIWYG website with plans on it and the ability to port forward on your computer as well as a paypal account and then you're a host. I have no issue with the company and the way people set them up. Its the issue of blatant slander and just mis-using systems that can have a drastic impact on people that pisses me off.
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falceso
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Post by falceso on Aug 15, 2017 20:24:01 GMT
Am I asking what they use or what you use? Anyways why would I buy this over Hetzner themselves? Sorry about that, the pressure was piling up. Hetzner provides good services they have 1 hour HDD replacement, and they have been in business for 2 years, they usually improve as the feedback comes in. Never had a point of failure, they audit the status page actively.
Most responds from the second page are from the billing/abuse department. Let's just say this thread is not related to anything TF and any responses in this thread cannot be used as evidenced for TF.
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falceso
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Post by falceso on Aug 15, 2017 20:24:52 GMT
I have been using MaxMind since I started working on Superior Networks as a company, its ENTIRE PURPOSE is to flag potentially fraudulent transactions. What you are doing is illegal, wrong and unethical. Yes, we do use OVH as our primary servers, thats not a secret. Well, MaxMind doesn't reply on fraudlent transactions. It depends on "results of geolocation analysis, IP and email risk assessment, and IIN checks". I don't see why it is unethical to flag a customer who has already broken terms of service. It doesn't benefit us if we report them. It benefits the other companies who would know that the client might be a potential risk.
Most responds from the second page are from the billing/abuse department. Let's just say this thread is not related to anything TF and any responses in this thread cannot be used as evidenced for TF.
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